Customer Cloud Selected for Japan Government’s “Government AI” Program

Domestic LLM to be Tested on the Digital Agency’s Shared AI Platform GENNAI

カスタマークラウド｜BytePlus公式グローバルパートナー

2026年3月6日 13時44分

Customer Cloud Corp. (Headquarters: Shibuya, Tokyo; CEO: Hiroshi Kinoshita) announced that its proprietary large language model (LLM) has been selected for trial use under the Japanese government’s “Government AI” initiative, led by Japan’s Digital Agency.

The model will be evaluated within the government’s shared generative AI platform GENNAI, where it will be tested for real-world use in administrative operations.

About the Government AI Initiative

Japan is currently facing serious structural challenges, including a declining population and rapid aging of society, which are placing increasing pressure on the public administration workforce.

To maintain and improve public services under these conditions, the Japanese government has begun promoting the “Government AI” initiative, which aims to actively introduce AI technologies—including generative AI—into government operations.

The goal is for the government itself to become the starting point for the societal implementation of AI, improving administrative efficiency while enabling more advanced policy development.

To support this effort, the Digital Agency has built GENNAI, a shared generative AI platform designed to allow government officials to safely utilize AI technologies within administrative environments.

Background: From OpenAI Models to Domestic LLMs

In 2025, the GENNAI platform introduced large language models developed by the U.S. company OpenAI (ChatGPT-based models), marking the beginning of generative AI trials for Japanese government officials.

Building on those efforts, the latest call for domestically developed LLMs was launched to evaluate the potential of models specifically optimized for:

・Japanese language usage

・Government and administrative documentation

・Domestic data environments

Customer Cloud’s model was selected as one of the LLMs to be tested under this program.

Trial Deployment of Domestic LLMs

The selected domestic LLMs are scheduled to be introduced experimentally as the GENNAI platform expands to additional government ministries and agencies during fiscal year 2026.

These models will be evaluated across various government use cases, including:

・Conversational AI services for administrative staff

・AI-assisted government workflow applications

・Integration into task-specific administrative systems

The evaluation will assess:

・Practical usability in administrative work

・Safety and compliance

・Model performance and reliability

Based on the results and feedback from government officials, the Digital Agency may consider full-scale adoption of domestic AI models for government use in the future.

Customer Cloud’s Approach to AI Development

Customer Cloud views AI not merely as a software tool, but as “intelligence infrastructure” that enables organizations to create new value.

The company is developing what it calls a “Super AI & AI Product Factory” model, which allows organizations to:

Deploy their own dedicated AI infrastructure (Local LLM)
Continuously develop AI services tailored to their operations
Build domain-specific AI applications for their industry or workflow

This model is designed to enable companies and institutions to continuously produce AI products and services on top of their own AI foundation.

CEO Statement

Customer Cloud will continue working closely with Japan’s Digital Agency on technical coordination and validation processes for the upcoming trial deployment.

At the same time, the company is advancing AI research focused on Japanese language processing and government use cases, while also pursuing several international initiatives related to:

・digital infrastructure development

・AI-driven government systems

・international financial infrastructure projects

Customer Cloud remains committed to contributing to the advancement of AI adoption across government and society through the development of secure and reliable AI infrastructure.

— Hiroshi Kinoshita
CEO, Customer Cloud Corp.

March 6, 2026

https://youtu.be/PJe9GxvZBq4

Special Page:

https://www.customercloud.co.jp/national-infrastructure/

Press Release:

https://www.customercloud.co.jp/press/gov-llm.html

Selected Domestic LLMs for the Government AI Program

The following companies and models were selected for the trial program:

・NTT DATA — tsuzumi 2

・Customer Cloud — CC Gov-LLM

・KDDI & ELYZA — Llama-3.1-ELYZA-JP-70B

・SoftBank — Sarashina2 mini

・NEC — cotomi v3

・Fujitsu — Takane 32B

・Preferred Networks — PLaMo 2.0 Prime

Official announcement:
https://www.digital.go.jp/news/10d55c63-b3e1-42b9-9cc5-93a06943ae0e

From Shibuya to the World — Bit Valley 2.0

Customer Cloud is also promoting a broader initiative aimed at strengthening Japan’s AI competitiveness:
“Bit Valley 2.0,” an AI ecosystem originating in Shibuya.

The initiative seeks to connect:

・AI talent

・technology companies

・research communities

・global infrastructure

into a new ecosystem capable of linking Japan’s AI industry with the global market.

In March 2026, Customer Cloud’s local LLM was selected as one of the models to be tested on the GENNAI platform under the Government AI program.

Evaluation of its practical usability and safety in administrative operations is currently underway.

Through these initiatives, Customer Cloud aims to contribute to the growth of Japan’s AI industry—from Shibuya to the world.

CEO Message

Japan has many talented individuals capable of competing on the global stage.

However, the platform that connects those talents has not yet been fully established.

By combining:

・AI product factories

・AGI-oriented technologies

・integrated business management models

・global infrastructure such as BytePlus

we are working to rebuild Japan’s AI industry as a cohesive ecosystem.

From Shibuya to the world.

Japan’s AI industry is about to enter another exciting era.

Customer Cloud has begun moving as one of its catalysts.

About Customer Cloud

Customer Cloud Corp. is an AI platform company built on AI and cloud technologies.

The company aims to implement AI in society not simply as software, but as intelligence infrastructure that supports value creation for organizations.

Customer Cloud helps organizations build:

・their own dedicated AI infrastructure (Local LLM)

・industry-specific AI services

・AI-driven business applications

Through its AI Product Factory model, the company supports organizations in continuously developing and operating their own AI products.

In addition to domestic initiatives, Customer Cloud is also working with governments and international organizations to develop digital infrastructure and international financial systems powered by AI.